SERVICE ADVISOR

Great opportunity to work for a company in business for over 80 years! Phenomenal benefits package!
The Service Advisor takes the lead role in achieving high customer satisfaction. The service
department is an integral and vital part of the company, and the way it builds open, honest, trusting relationships with customers and other departments is essential to success.

You will greet customers in a timely, friendly manner and obtain all the specific information required to complete the job including follow-ups and invoicing.

Other duties include:
*Coordinating receipt and flow of all incoming work, communication with customers, and constant communication with all other internal departments.
*Writing up customers’ issues and concerns or maintenance requirements accurately and clearly.
*Obtaining customer signature on the repair order and provide customer a copy of the repair order.
*Establishing customer’s method of payment, purchase order requirements, and estimate requirements if needed at time of write-up.
*Investigating progress of repairs and contact customer with status changes/promise time as required.
*Ensuring vehicles are parked in assigned areas, trucks are locked, and keys are tagged and properly stored.
*Explaining completed work and charges to the customer.
*Contacting customers regarding any additions or changes to the repair of their vehicle, if required.
*Explaining cost and time requirements in detail and obtain the proper authorization before any additional repairs are made.

*At least two years of general service experience.

*Must be able to understand, communicate, and evaluate all vendor and warranty guidelines, approval processes, and policies during the write up and repair process.*Keeping up to date on all warranty policies and product changes to maintain effectiveness in this role.

*Good Computer skills.

*Must be a team player with a strong sense of commitment to the customer. Must be self-motivated and have good written and verbal communications skills.
*Must be able to communicate service maintenance requirements and ability to notify customer of needed repairs.
*Must be outgoing, friendly, energetic, organized, and flexible.
*Must be dependable with high work ethics and a positive attitude.
*Must be able to work effectively and efficiently in a team environment.