Customer Service Representative (On-site | Full-Time | Painesville, OH)

Are you passionate about delivering exceptional service and solving customer challenges? We’re looking for a dedicated and detail-oriented Customer Service Representative to join our team in Painesville, Ohio. This full-time, on-site role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers, vendors, and internal teams.

What You’ll Do:

• Respond to customer inquiries with professionalism and accuracy

• Quote prices for standard products and determine product availability

• Advise on delivery dates and shipping methods

• Accurately enter and track purchase orders

• Coordinate with internal departments to ensure customer satisfaction

• Communicate proactively about order status and resolve any issues

• Support internal reporting and assist with product launches

• Maintain up-to-date knowledge of products and assist customers with website navigation

What We’re Looking For:

• 1+ year of customer service experience

• High school diploma or equivalent

• Proficiency in Microsoft Office and CRM tools like Salesforce

• Strong communication and problem-solving skills

• Ability to work independently and in a collaborative team setting

• Organized, detail-oriented, and able to multi-task in a high-volume environment

• Comfortable learning new software and systems

• U.S. citizenship required

• Must pass background check and drug screening

Perks of the Role:

• Be part of a supportive and collaborative team

• Opportunities for professional development

• Work closely with a variety of departments and grow your knowledge base

If you’re looking for a role where your voice is heard and your contributions matter, apply now to join a team committed to excellent customer care and operational excellence.