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Customer Service Representative-600H

Mentor, OH, USA


Job Summary:

The Call Center Client Services Representative is responsible for the handling and scheduling of inbound telephone calls; most of which are scheduling W

The work schedule is Monday-Friday 8:00 am-4:00pm or 9:00 am to 5:00


  • Taking inbound calls all day.
  • Assisting clients with questions and concerns.
  • Determining the appropriate que or person whom caller would need to speak with.
  • Perform additional duties and assume additional responsibilities as identified by manager.


  • Education and Experience
    • High school diploma or general education degree (GED) required.
    • Customer service experience.
    • Medical background preferred but willing to train.
  • Skills and Competencies
  • Strong verbal, written and interpersonal communication skills.
  • Must be able to demonstrate the ability of maintaining privacy and confidentiality.
  • Strong critical thinking skills; problem solving, and decision making.
  • Ability to communicate effectively to a variety of audiences.
  • Demonstrate cooperative behavior with colleagues, supervisors and clients.
  • Strong time management, organizational, and follow-through skills.
  • Ability to work independently.
  • Requires regular and predictable attendance and punctuality.

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